Hobbies privacy policy outlines our commitment to protecting and respecting your privacy.
We regularly review this policy to ensure the best possible service to customers. By visiting
our website you are accepting and consenting to the views and practices described in this
notice.
Any personal information provided to or gathered by us is controlled by
Hobbies Limited,
Units 8B-11, The Raveningham Centre
Beccles Road, Raveningham
Norwich, Norfolk
NR14 6NU
Your Privacy is important to Hobbies
Please take the time to read our Privacy Policy to understand how we collect, use, share,
and store your personal information. We have updated our Privacy Policy in accordance
with the Data Protection Regulation (GDPR), in effect from 25 May 2018.
What Is Personal Information?
Personal Information is data or information that, either alone or in combination with other
information collected, identifies an individual. Personal information may include:
• Full name
• Address
• Contact details – i.e. email address, mobile/phone number
• Your purchase history with Hobbies
• Analytics that show how you and other users navigate our website – i.e. IP address and
operating system
• Payment details (only when you make a purchase).
What Personal Information Is Needed To Create a Hobbies Account?
When you create an account on the Hobbies website, we will ask you to provide your
name and email address. Your email address and the password you create allow you to log
in to your account. Your Hobbies account is password-protected. For extra security, we
recommend that you use a variety of upper and lower case letters, numbers, and symbols
in your password. We only use your name to help verify your account should you call our
customer support team.
What Personal Information Is Needed To Buy Products on Hobbies Website?
If you purchase a product on Hobbies website, we will ask you to provide your name,
mailing address, email address and a contact number. We collect this personal information
so that we can process your order and fulfil your purchase effectively.
We do not view or store your payment card information. A third party, Checkout.com,
processes customer payment card information when Hobbies customers use a payment
card to make a purchase on Hobbies website. We recommend you carefully review
Checkout.com - Privacy Policy
What Personal Information Is Needed When you Contact Customer Support at Hobbies?
If you contact our customer support representatives via email, telephone or in person, we
may collect Personal Information.
This information may include your name, mailing address, phone number, email address,
contact preferences, and information about the Hobbies products you own - such as
their serial numbers and date of purchase. We may also create event logs that capture
information relating to the support or service issue. This information is only used to help us
diagnose product or website related issues.
We may also need to access your Hobbies account in order to provide you the necessary
assistance. To improve customer service, subject to applicable laws, we may also record
and review conversations with customer support representatives, and analyse any
feedback provided to us through voluntary customer surveys.
We may use Personal Information to communicate with you about your account, your
transactions, important product information, notice about important changes to this Privacy
Statement, and, consistent with applicable laws and your allocated choice of marketing
correspondence (see below), we may send you offers and promotions relating to our
products.
Personal Data Collect From Our Site By Hotjar
Usage Data
When someone visits the Hotjar Site, We may temporarily store the name of their internet
service provider, IP address, the website they visited Us from, the parts of Our Site they
visit, the date and duration of the visit, and information from the device (e.g. device
type, operating system, screen resolution, language, country you are located in, and web
browser type) used during their visit or other similar information that helps Us understand
your behaviour on our Site. We process this usage data to facilitate access to Our Site (e.g.
to adjust Our Site to the devices that are used). We may use this data to analyze, develop,
improve, secure or optimize the use, function and performance of Our Sites, or to make
sure We are reaching out to the right audience. Wherever possible, we will use usage data
in an aggregated and/or anonymized form. Depending on the context, the legal basis for
this data processing is Article 6(1)(a) and Article 6(1)(f) GDPR.
Cookies
Cookies are small data files transferred onto computers or devices. Hotjar uses cookies to
process information including standard internet log information and details of the visitor’s
behavioural patterns upon visiting Our Site. This is done to:
• Operate Our Site;
• Provide visitors to Our Site with a better experience by providing Us with insights on how visitors use Our Site;
and for marketing purposes, as detailed below.
Other Uses of Personal Information by Hobbies
Hobbies may use Personal Information for internal statistical, marketing or operational
purposes. This includes generating sales reports and analysing demographic, user interest,
and purchasing trends among our customers.
Data Processing Outside the European Economic Area
Your personal information may be processed by us or our service providers outside the
European Economic Area in countries that don’t have the same standards of protection
for personal information as the UK. If your personal information is processed outside the
European Economic Area we will ensure that your personal information will be adequately
protected as required by data protection law.
Is Your Personal Information Available to Third Party Service Providers?
Yes. Hobbies uses third party service providers to help administer certain activities on
our behalf. We may share Personal Information about you with such third party service
providers. This information will only be to the extent necessary for the sole purpose of
enabling them to perform services on our behalf.
This includes:
• Fulfilling purchases
• Shipping products
• Processing credit card payments (Checkout.com & SagePay):
A third party, Checkout.com & Sagepay, processes customer payment card information
when Hobbies customers use a payment card to make a purchase on a Hobbies site.
We recommend you carefully review Checkout.com - Privacy Policy and Privacy at Sage |
Sage UK
Hobbies’s use of this third party email provider complies with applicable data
protection laws and the choices available to you as described below under ‘Marketing
Correspondence’.
• Sending emails (Zoho):
Hobbies’s use of this third party email provider complies with applicable data
protection laws and the choices available to you as described below under ‘Marketing
Correspondence’.
• Providing advertisements (Google Ad’s, Bing, Criteo and Facebook):
From time to time, we provide email addresses of selected Hobbies customers who have
opted to receive marketing correspondence about Hobbies products to social network
providers. This is so that social network providers can help us display advertisements on
the social network pages of other users who share common qualities (e.g., demographics
and interests) with the selected Hobbies customers.
If you sign up to be notified by email when a particular Hobbies product is available for
purchase, we may also provide your email address to social network providers so they can
help us display relevant advertisements about that product on your social network pages.
• Analysing usage of our website and tracking effectiveness of our marketing campaigns
(Google Analytics):
Google Analytics is used to track site statistics, user demographics, interests and
behaviour on websites. We also use Google Search Console to help understand how our
users find our website and to improve our search engine optimization. Learn more about
how this analytics information may be used, and how to control the use of your information.
• Allowing users to connect to their social network (e.g. Facebook):
Social networks linked to a Hobbies website, may use cookies or other tracking methods
for their own purposes to gather information about your use of our site with any of your Personal
Information that they may have. We may also obtain analytics information from
social networks. This information is used to help us measure the effectiveness of our
content and advertisements on social networks. These cookies are controlled by the third
parties, so we recommend that you read their privacy policies. Get to know the Facebook
privacy policy.
Affiliate Links and Third Parties’ Privacy Practices
Our website may contain links to other sites that are not operated by Hobbies, and
therefore operate under a different privacy policy. These linked sites and apps are not
under our control and we are not responsible for the privacy practices or the content of any
linked sites and apps. We recommend that you carefully review the privacy statements of
any third parties to which you provide Personal Information
Our affiliate partners, Awin, use cookies to anonymously record that a user has
clicked on
a referral link, referring the user to our site. This information is collected to enable us to pay
a commission to the network and its affiliates for any sales they drive on our site. Cookies
remain active for a period of 30 days. Find out more about cookies below.
Generating Customer Feedback & Reviews: Trustpilot
Is customer feedback a form of marketing communication?
Do we use Customer Feedback as a form of marketing Communication?
No. Customer feedback is only used for market research. Collecting feedback and reviews,
demonstrates how consumers have rated their experience with our company, and forms a
normal and crucial part of the customer journey. Feedback enables us to better understand
our customers in order to improve our retail and customer service. Our customer feedback
provider is Trustpilot.
Do we require consent to collect feedback from a customer?
No. We may contact you about a specific House of Watches transaction or service you
have used and ask for feedback. Please note we do not use any customer feedback for
marketing communications without your consent.
Confidentiality
Subject to applicable laws in your jurisdiction, we may also disclose Personal Information
about you to others (given your consent) as we believe to be necessary or appropriate:
(a) under applicable law or regulation, including laws or regulations outside your country
of residence; (b) to comply with legal process; (c) to respond to requests from public
authorities and law enforcement officials, including officials outside your country of
residence; (d) to assist or support theft investigations involving Hobbies products or
property, (e) to enforce any of our terms and conditions or policies; (f) to protect our
operations or those of any of our affiliates and subsidiaries; (g) to protect the rights,
privacy, safety or property of Hobbies, its affiliates and subsidiaries, you or others; or (h) to
permit us to pursue available remedies or limit the damages that we may sustain.
We may also transfer Personal Information to an affiliate, a subsidiary or a third party in
the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other
disposition of all or any portion of Hobbies's business, assets or stock, including, without
limitation, in connection with any bankruptcy or similar proceeding.
Controlling Your Personal Information
You may choose to restrict the use of your personal information and opt out of receiving
direct email marketing communications from us. When you are asked to provide information
on the website, look for a tick box that you can tick or untick to indicate your preferences.
Alternatively, if you have already signed up to receive emails from Hobbies, please note
that you can unsubscribe from our mailing list at any time by clicking the link available in
all outgoing e-mails. Otherwise, you can request to be removed from our mailing list by
emailing [email protected], calling us on 01508 549330 or making the request in
writing to the following address:
Hobbies Limited
Units 8B-11, The Raveningham Centre
Beccles Road, Raveningham
Norwich, Norfolk
NR14 6NU
Please be assured that information about our customers is an important part in the running
of our business and we will not sell on this information to other parties. We will take all
steps reasonably necessary to ensure that your data is treated securely and in accordance
with this privacy policy.
Cookies
Hobbies uses cookies and similar technologies in order to recognise return customers and
to facilitate and improve the customer browsing experience.
Hobbies website in assistance with third-party analytics service providers may collect
certain information when you visit our site.
This information includes:
• IP address
• Geographic location of the device
• Browser type
• Browser language
• Date and time of your request
• Time(s) of your visit(s)
• Demographics
• Page views
• Page elements (e.g., links) that you click.
We may use cookies, pixel tags, web beacons, or other similar tools on our site or in our
email messages to assist us in collecting and analysing such information. We use this
analytics information to provide better, more relevant content on our site, to measure the
effectiveness of advertisements, to identify and fix problems, and to improve your overall
experience on our site.
We may also engage one or more third party service providers to provide online
advertisements on our behalf. They may use a pixel tag or other similar technology to
collect information about your visits to sites, and they may use that information to send you
targeted advertisements.
What is a cookie?
A cookie is a text file which contains information helping a computer or device to remember
something a user has done previously on that website, e.g. the items in a customer's
basket. A cookie is placed by the website within the computer or device via the user's web
browser, and is subsequently sent back to the same website by the browser.
Cookies are harmless files and do not carry viruses, install malware or cause any harm to
your computer.
Hobbies uses cookies to help deliver the best shopping experience for customers. We use
different types of cookies (outlined below) including authentication cookies, which help the
website recognise whether a user is logged in or if it needs to ask the user to do so.
The website also employs cookies and similar technologies placed by third party partners,
which enables us to provide users with relevant advertising and further improve the
shopping experience.
Do I have to accept the use of cookies?
By using Hobbies website, mobile website and associated Apps, you agree to our Privacy
Policy and to the use of cookies by Hobbies and carefully selected third party partners. If
you do not agree, please refer to the Managing Your Cookies section for details on how to
disable cookies.
Please note that to make full use of Hobbies website, cookies need to be enabled on your
browser as certain features will not work if cookies are disabled.
If you choose to disable cookies, you may still browse the site but the online shopping
experience will be diminished. For example, if cookies are not allowed then you will not
be able to complete a purchase as cookies are required throughout all stages of the
ordering process.
How long do you keep cookies for?
Most cookies will only be kept for the duration of a visit to Hobbies. Some cookies,
including those placed by our carefully chosen third party partners, may be kept for longer.
Do cookies contain personal information?
Although cookies enable an improved shopping experience by helping Hobbies website
recognise return customers, we can confirm that cookies do not contain confidential
information. This includes personal details such as home address, telephone number and/
or credit card details.
Hobbies does not control the information stored by third party cookies.
What types of cookie do you use?
Like most retail websites, Hobbies uses two primary types of cookie: session cookies and
persistent cookies.
Session cookies last only for the duration of your visit to Hobbies website. These cookies
help users' complete key activities on the website such as placing an order, and generally
help improve the shopping experience. Session cookies are administered by us and no
personal data is stored after you have left the website.
Persistent cookies are stored on your computer or device's browser and remain until they
are deleted or expire. These cookies are used to measure user engagement for marketing
purposes and to support your experience on the website, allowing us to test enhancements
and further improve customer's online browsing.
Google Analytics
Google Analytics is Google's free web analytics tool that helps us to understand how
visitors engage with Hobbies website. In order to do this, it uses a set of cookies with
names like '__utma' and '__utmz' to collect information anonymously and report website
trends without identifying individual visitors. These cookies do not pass or store personal
information such as names, addresses, telephone numbers, email addresses, or credit card
details.
You can learn more about Analytics cookies and privacy information here Google’s Privacy
& Terms site
Advertising cookies
Google uses certain cookies to make advertising more engaging to users. This includes
advertising cookies that select ads based on user preferences and avoid showing ads the
user has already seen.
Google uses cookies, including user preference cookie PREF, to help personalise ads on
Google properties like Google Search. It also uses cookies for advertising served outside
of Google; its main advertising cookie is called 'id' with others named things like _drt_, FLC,
NID and exchange_uid.
Conversion cookies are also used for advertising purposes; these allow us to see when
a user has clicked a Hobbies ad and subsequently purchased a product. Such cookies
remain for a limited time before expiring and do not contain information that can identify
you personally.
For more information on Google advertising cookies and how to manage them, click here.
Session state cookies
Session state cookies are used by websites to collect information about browsing patterns
and onsite user interactions. These 'session state cookies' help to enhance the user
browsing experience and can be used by Hobbies and Google to measure the effectiveness
of pay per click advertising.
Social networks
Hobbies has a presence on various social networking sites, including Facebook. The use of
these pages may result in the hosting sites dropping cookies onto your computer or device.
Hobbies does not control the setting of these cookies and accepts no liability in connection
with them. To fully understand how these cookies function, please consult the social
network in question for more information on what they do with cookies and how these can
be managed.
Share tools
Hobbies allows customers to share products on social networking sites such as Facebook.
By sharing content in this way, please be aware that the social network may send cookies
to your browser.
Hobbies does not control the setting of these cookies and accepts no liability in connection
with them. To fully understand how these cookies function, please consult the social
network in question for more information on what they do with cookies and how these can
be managed.
Managing cookies
If you would like to manage the cookies placed on your computer or device, then there are
options available to you.
If you do not want information collected through the use of these technologies, there is
a simple procedure in most browsers that allows you to automatically decline many of
these technologies, or to be given the choice. If you reside in a jurisdiction that requires
us to obtain your consent to use cookies on our sites then you will have an opportunity to
manage your cookie preferences on the sites. The only cookies that cannot be disabled are
those needed for core site functionality.
You can also delete cookies stored in your browser after you have been online. Whilst
this does not mean you won't continue to collect cookies after future browsing sessions, it
means you have the freedom to delete your cookies after visiting a site. To clear cookies
on all devices, you need to clear all browsers on all different devices used.
If you share Hobbies content on social networks, you may be sent cookies from these sites.
We don’t control the sending of these cookies, so we advise you to check these third-party
(social sharing) websites for more information about their cookies and how to manage
them.
For more information regarding this practice and to opt-out of such collection and use of
this information by our third party service providers, please see Networkadvertising.org.
Advertisement Event Logs
If you choose to use the Hobbies website or interact with our advertisements, we may
collect information such as which advertisements were viewed, how often they were
clicked and how often certain actions such as saving a coupon were performed. This helps
our advertising providers provide you with relevant content and advertising.
Browser settings
You can manage the cookies on your computer or devices through your internet browser –
simply use the links provided below. Please note Hobbies is not responsible for the content
of external websites.
Ways you may share personal information or direct Hobbies to share your personal information
Commenting on Blogs and Social Media Pages
Hobbies website has blogs and similar features through which you can post information,
messages and materials. Please note that any information you disclose through such
services or otherwise on our sites may become public information, and may be available
to visitors to the sites and to the general public. We urge you to exercise discretion and
caution when deciding to disclose Personal Information, or any other information, on our
website.
Promotions
If you enter into a sweepstakes, contest or similar promotion, we may use the information
you provide to administer those promotions. To the extent that the terms and conditions of
any such promotion regarding the treatment of Personal Information about you conflict with
this Privacy Statement, the terms and conditions of the promotion will control.
Marketing Correspondence
We may use your Personal Information to send you marketing-related correspondence
(including emails) related to Hobbies products. This is in accordance with the email
preferences you have specified in your account. By ticking the tick box to receive
promotional e-mails, you agree to receive marketing communications from Hobbies and
associated companies. We do not share Personal Information with third parties for the third
parties’ marketing purposes.
How to Opt-Out of Marketing Correspondence
To opt out of receiving all marketing-related correspondence from Hobbies, please update
your email preferences in your account or click "Unsubscribe" from any marketing email you
receive from Hobbies.
Klarna
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain
aspects of your personal information, such as contact and order details, in order for Klarna
to assess whether you qualify for their payment options and to tailor the payment options
for you. General information on Klarna you can find here. Your personal data is handled in
accordance with applicable data protection law and accordance with the information in
Klarna’s privacy policy.
Privacy Statement Updates
We may change this Privacy Statement from time to time as we add new products, as
we improve our current offerings, or as technologies and laws change. Any changes will
become effective upon our posting of the revised Privacy Statement on our affected
websites.
Retention of Personal Information
We will retain your Personal Information for the period necessary to fulfil the purposes for
which your Personal Information has been collected as outlined in this Privacy Statement
unless a longer retention period is required by law.
How To Review, Edit, Or Delete Your Personal Information?
You may request access to your Personal Information at any time. You may request that
inaccurate Personal Information be updated at any time. You can also request to have
your Personal Information and Hobbies account deleted at any time. Hobbies will respond
promptly to your requests in accordance with applicable law.
Please note for your protection, we may only carry out a request if the Personal Information
provided matches the particular email address that you use to send us your request.
We may need to verify your identity before implementing your request. We may decline
to process requests that compromise the privacy of others, are extremely impractical,
or would cause us to take any action that is not permissible under applicable laws.
Additionally, as permitted by applicable laws, we may need to retain certain Personal
Information for a longer period of time for recordkeeping purposes, such as retaining
records relating to your purchases for warranty or accounting purposes.
If you have any queries regarding our Privacy Policy, or wish to make an access, correction
or
deletion request you can contact our customer service team via the following:
Tel: 01508 549330
Email: [email protected]
Address: Hobbies, Units 8B-11, The Raveningham Centre
Beccles Road, Raveningham, Norwich, Norfolk
NR14 6NU